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https://github.com/vmangos/core
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66 lines
2.9 KiB
Markdown
66 lines
2.9 KiB
Markdown
# Effective Bug Reporting
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**Please note that the bug tracker does not accept reports on account or
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character issues that are unrelated to the server's development. You should open
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a ticket in game and wait for the response of a gamemaster. They may redirect
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you to this bug tracker if they believe there's a server issue that they cannot
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help you with.**
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Before opening any issues on the bug tracker, use the search feature to locate
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any potential duplicates or related issues. If you find any matches, update the
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existing issue if you have additional relevant information that could help the
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developers in resolving the bug.
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If you didn't find any duplicate reports, the next step is to try to do some
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research to confirm that the current behaviour is incorrect. We receive a number
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of false reports that could be have been avoided if the user had used the
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sources below to confirm that a problem existed before opening a bug report.
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## Sources
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Any links that you can provide that demonstrate that the information in your bug
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report is accurate will go a long way to helping the developers fix the
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problem. Although finding data from over a decade ago can be tricky, there are
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still avenues that are worth exploring.
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* The official patch notes are usually the first port of call for finding
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evidence of game mechanic and item changes. However, many changes will not be
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documented.
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* Through searching, you can often find lists of unofficial patch notes that
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document changes that were not detailed in the official notes.
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* Using relevant keywords in Google while restricting the time range will often
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find old, useful forum posts that describe mechanics/boss strategies.
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* YouTube and Warcraftmovies can be a good source of old gameplay recordings.
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* Make good use of the Internet Archive's Wayback Machine to browse older data
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mining website such as Thottbot and Allakhazam. You may also be able to find
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some content on archived versions of ElitistJerks.
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* WoW BlueTracker (http://blue.cardplace.com/search.html) contains a wealth of
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older blue posts that can often by useful for finding evidence of various
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minor changes and mechanic hotfixes.
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* Wikis can be a good source of information if all else fails. Try looking
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through the edit history of relevant articles to find evidence.
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In general, private servers and forums posts from their communities are not
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considered to be a reliable source of information.
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## Opening a report
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Having done the above, if you have a new bug to report, please ensure that you
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include the following information at a minimum:
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* The server or game patch that your issue pertains to (e.g. Anathema, patch 1.10).
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* A clear, concise description of the current behaviour.
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* A description of the expected behaviour.
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* Where applicable, provide relevant sources that show or describe the correct
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behaviour.
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Thank you!
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